microless.com

I am extremely disappointed with my experience with Microless. In March, I purchased a GoPro Hero 1

I am extremely disappointed with my experience with Microless.

In March, I purchased a GoPro Hero 13 camera from them using my daughter’s cash prize money. She had saved that money and chose to spend it on a quality camera for a special one-week trip, so this was a meaningful purchase for her.

Unfortunately, the experience was a complete disaster from the start. Shortly after she arrived on the island, the charging cable broke. Then, the very first time she used the camera underwater while snorkelling, the camera repeatedly beeped with a message saying something along the lines of “eject SD card.” After that, the camera stopped working entirely.

When she returned home, we tried charging it using reliable Type-C chargers, but nothing made any difference. The camera would not turn on at all.

I purchased this item with a warranty, so while I understand that technical faults can happen with any product, what is truly unacceptable is the complete lack of customer support from Microless. I emailed them to explain the situation and seek assistance, but received no reply at all. No acknowledgement, no guidance, no attempt to help.

That level of after-sales service is deeply disappointing, especially when a customer has spent a significant amount of money and is simply asking for support with a faulty product.

In my view, Microless does not deserve even one star based on this experience. I will continue sharing my honest review on every relevant platform until they finally respond and take responsibility.

On a positive note, I want to give full credit to the GoPro support team. Their response was fast, efficient, professional, and genuinely sympathetic. They showed the level of customer care that Microless completely failed to provide.

Date of experience: Mar 24, 2026