The hotel marketed itself as a luxury brand, but my stay was disappointing with dirty facilities, poor room conditions, and misleading descriptions. The noise levels were unbearable, and the food services were inadequate. After raising my concerns, I was told that direct communication with the property would be best, which felt dismissive. Clearly, the franchise model is affecting the quality of service.
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States.