I want to express our extreme dissatisfaction with Middlebrook's performance in handling our Administration, it was literally one disappointment after another. It’s difficult to think of any positives in our engaging this company and I feel compelled to share our concerns.1. Negligent Communication: Their lack of responsiveness and inconsistent communication made it nearly impossible to track progress or address concerns. 2. Missed Revenue Opportunities: Middlebrook's lack of interest in delivering the best outcome to the creditor resulted in them recouping minimal debts – they gave us incorrect advice, and simply didn’t invoice significant debtors, which meant they failed to recoup circa 100K of recoverable debt to creditors.3. Excessive and Unjustified Fees: The charges they imposed were far beyond what was initially quoted, particularly unjustifiable in light of their incompetence in recovering debt. 4. Unacceptable Delays: Once they accepted a bid for the IP of the business, it took two months to close the deal. During this time, the primary Administrator was on holiday for more than 50% of working days over that two-month period, but despite this, they allowed the business to continue to accrue significant fees. Not only was this extremely stressful for the Directors who received no communications about the reasons for the delay, but Middlebrooks continued to pay significant ongoing costs for the business (circa 10K in hosting alone), which again reduced the distributable creditor funds. 5. Lack of respect – despite their claims, their behaviour toward the Directors that appointed them lacked any empathy or care.We would advise any company entering Administration to avoid this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Middlebrooks was founded to offer an approachable place for individuals and companies in financial distress to access advice and practical solutions. With offices throughout the UK including Edinburgh, Glasgow, Aberdeen and Manchester, with our team of experts we have the whole country covered. We place an emphasis on utilising technology to ensure we can offer the best, easiest and quickest service to our clients in today's fast paced world. Whether we are delivering our documents via our portal system, or holding meeting's via Skype. We still like to meet our client's face to face too though, and can provide everything in writing by post, if that is what you prefer.
We also administer writeoffmydebt.co.uk, which allows us to specifically cater for our clients who are interested in personal debt solutions such as Individual Voluntary Arrangements (IVA's).See more
