Review Time
I want to express our extreme dissatisfaction with Middlebrook's performance in handling our Administration, it was literally one disappointment after another. It’s difficult to think of any positives in our engaging this company and I feel compelled to share our concerns.1. Negligent Communication: Their lack of responsiveness and inconsistent communication made it nearly impossible to track progress or address concerns. 2. Missed Revenue Opportunities: Middlebrook's lack of interest in delivering the best outcome to the creditor resulted in them recouping minimal debts – they gave us incorrect advice, and simply didn’t invoice significant debtors, which meant they failed to recoup circa 100K of recoverable debt to creditors.3. Excessive and Unjustified Fees: The charges they imposed were far beyond what was initially quoted, particularly unjustifiable in light of their incompetence in recovering debt. 4. Unacceptable Delays: Once they accepted a bid for the IP of the business, it took two months to close the deal. During this time, the primary Administrator was on holiday for more than 50% of working days over that two-month period, but despite this, they allowed the business to continue to accrue significant fees. Not only was this extremely stressful for the Directors who received no communications about the reasons for the delay, but Middlebrooks continued to pay significant ongoing costs for the business (circa 10K in hosting alone), which again reduced the distributable creditor funds. 5. Lack of respect – despite their claims, their behaviour toward the Directors that appointed them lacked any empathy or care.We would advise any company entering Administration to avoid this company.
The Directors of our company appointed Middlebrooks to Administrate our business. Their behaviour changed as soon as we became clients, suddenly they were non-communicative and the Directors had no idea what was being done for long periods of time during the process. After accepting a bid for the IP of the business it took over 2 months for them to complete the sale of the company during which time they kept the Directors completely in the dark about why it was taking so long and the reasons behind this. Once accepting the bid, the principal Administrator was on holiday for greater than 50% of the two months it took to close the sale and the second Administrator had little if any knowledge of our business. The running costs of the businesses continued to mount during this time - for example, this delay cost the company an additional £10K in hosting fees for the software which they continued to provide to customers. There were numerous issues and they kept blaming others, such as HMRC or the Insolvency service for incorrect payments or records and were utterly unhelpful in sorting these issues out. At two months post going into Administration they hadn’t yet sent any invoices to collect debt and repeatedly ignored the Directors urging them to do so. Not only did they give us incorrect advice prior to going into Administration which resulted in a 50K loss of R&D Tax Credits, they later denied they did so. Middlebrooks neglected to collect circa 100K in recoverable debt and their fees were more than double those initially quoted. At one of the most stressful times in any Director’s career they performed their work in an un-necessarily cruel and demeaning manner, demonstrating their inability to act with integrity or empathy toward the people and business that appointed them.
Going through insolvency is never going to be a pleasant experience. When seeking a practitioner there were many that tried to take advantage of the situation with high fees and harsh attitudes.Middlebrooks epitomises the complete opposite. Fair pricing, compassionate and ethical decision making, leading you through the process from start to finish. If ever there was an easy route through such a challenge, Middlebrooks make it possible.
Retirement made easy! We needed to do a voluntary liquidation after selling all the company assets. Middlebrooks gave a competitive quote and we put our trust in them, having not done anything like this before! They were really helpful, efficient and a delight to deal with at all times and cannot rate them highly enough. I do not normally give reviews, so doing this one is high praise indeed. If I was to be nick picky, I would only say that I was invited to give a review before the liquidation had been totally finalised and said at the time that I would prefer to wait until I saw it all going through Companies House. It now has, so hence this review. Would definitely recommend them to anyone else seeking to do a voluntary liquidation. Well done Middlebrooks and many thanks for making things so easy for us.
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Middlebrooks was founded to offer an approachable place for individuals and companies in financial distress to access advice and practical solutions. With offices throughout the UK including Edinburgh, Glasgow, Aberdeen and Manchester, with our team of experts we have the whole country covered. We place an emphasis on utilising technology to ensure we can offer the best, easiest and quickest service to our clients in today's fast paced world. Whether we are delivering our documents via our portal system, or holding meeting's via Skype. We still like to meet our client's face to face too though, and can provide everything in writing by post, if that is what you prefer.
We also administer writeoffmydebt.co.uk, which allows us to specifically cater for our clients who are interested in personal debt solutions such as Individual Voluntary Arrangements (IVA's).See more
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