My experience was filled with stress, misleading information, and disappointment. Key details, especially regarding insurance options, were not explained. I was never informed about the two types of insurance available, resulting in me being signed up for the lower-coverage option, leaving me with little recourse for the extensive damages. The initial estimate changed several times, each increase more shocking. After the down payment, I was told they wouldn’t load my items until the full balance—nearly four times the original estimate—was paid. This caused significant financial strain and forced me to extend my move-out date, resulting in extra rental costs. I was told my belongings would arrive within 10 days, but they held my items for nearly a month without communication. When they finally arrived, many boxes were crushed, and items were damaged. I had specifically instructed them on packing my artwork, but those instructions were ignored. The entire process felt unprofessional and careless. I strongly advise against using this service due to the lack of transparency and poor handling of my belongings.
Claim your business profile now and gain access to all features and respond to customer reviews.
