DO NOT USE MIDLAND VAN LINES.I was completely taken advantage of and scammed by this company. I booked a move for one 3-piece sofa and three glass cabinets. I gave exact dimensions and weights to James Listen, who quoted me $2,814.44 and promised to be there “every step of the way.” That changed the moment I paid the deposit.We agreed the furniture would be picked up between 3/28–3/30. On 3/28, James called and said it might not happen until 4/1. I followed up that afternoon—no response. On 3/29, I spoke with customer service who said they’d reach out to James and call me back. They didn’t. Finally on 3/30, Leo called to verify the order and set a pickup for 3/31. Still not what we agreed to, but better than 4/1. The crew showed up late, but they came.Then came the scam: after pickup, Leo called and said James hadn’t quoted enough cubic feet, and now I owed $4,881.44—an increase of $2,067. This is how they get you. Their scam is simple: they ask for your item dimensions, convert them to cubic feet, and put that number in the contract. Then after pickup, they tell you your quote didn’t include enough space, so you owe more. Even though I gave the exact measurements, I was told James only quoted us for 300 cubic feet, and our items took up “more.” As a first-time shipper, I didn’t even think to double-check the contract for cubic feet. I assumed James did his job.When I asked to speak with James, I was told by Sandra and Joe that he was on vacation. I explained the situation and said I was happy to wait for James to return. Joe said he’d check with his manager—then Leo called again. I told Leo the problem started with James, not him, and I just wanted to speak to the person who booked this and put down the wrong info. Leo got increasingly aggressive and said unless I paid, my items wouldn’t be delivered.They held our belongings hostage and left us no choice but to pay the second installment of $1,851.40 on 4/5. I asked for the name, license, and number of the delivery driver—Leo laughed and refused. At this point, I realized I was dealing with a well-practiced scam operation.I called Frank in customer care on 4/7 to confirm the payment had gone through. He verified it had, but said the items weren’t in transit and couldn’t give me an ETA. I reminded him James promised delivery 3–5 days after pickup. Frank said he’d confirm and get back to me—he never did.On 4/12, Christian called to confirm the address and schedule delivery for the next morning—despite promising 24 hours’ notice. We pushed it to 4/14 at 8am. Delivery happened, but one glass cabinet arrived damaged. At least Christian confirmed the final payment amount—$1,717.55—in advance, the only thing that was accurate in this whole process.So what started as a $2,814.44 quote ended with a $4,881.44 bill—$2,067 more than agreed, thanks to deceptive tactics, poor communication, and threats.Everyone I dealt with—James, Leo, Sandra, Joe, Frank, and Christian—played a role in the bait-and-switch. They act helpful until you question the charges, then pressure you with threats of non-delivery.The good reviews? Likely fake or buried. Their entire scam is built around quoting low, underestimating cubic feet, and forcing you to pay once your items are on their truck.Avoid Midland Van Lines at all costs. They are dishonest, manipulative, and not to be trusted.
Claim your business profile now and gain access to all features and respond to customer reviews.
