midlandvanlines.com

1.4
1.4 Based on 53 reviews

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Brad Brown
Everything went wrong

Everything went wrong. It was a shakedown from the salesperson to the cancelled delivery. I was quoted a fee of $2500 on May 15, 2025 to send some furniture in addition to my baby grand piano. When the truck showed up 2 days late, they said they need to get a different truck. From Sacramento. I live on the coast. They then inform after loading up my furniture, that an additional $3500 is needed. At this point, what can I do. I write the check. They promised that it would be no more than 2-3 weeks.After 2 1/2 weeks pass, I left several voicemails before someone from Midland got back to me, and assured me that the shipment would be done asap.Another 2 weeks pass, and nothing from Midland. I call again several times without a call back. I texted that I feel that a theft had occurred and will be contacting the police. Midland called me right away apologizing for the delay, and the people who were handling my shipment are no longer with the company. They assured me that the furniture was in a storage facility in Sacramento and that it will be sent asap.Another several weeks pass and I tell them by phone and text that I will seek legal redress, and penalties.Someone new contacted me with the same story again about the previous people, who are no longer with the company.Back and forth over the next few months until I said that I will see you in court. Now they tell me in early Sept. 2025, that the furniture is on the road and will give me updates. The delivery is/was to my son in Omaha.Today, 9-16-2025 the driver calls and informs that there is a balance remaining of $1300. I tried to explain how Midland has been violating the agreed upon fee and delivery time and that I was assured by the dispatcher that there would no longer be any charges. So he had someone from dispatch call me to demand more money.Finally, they said if I don't pay, they will place the furniture in storage and charge me more money.I cannot wait to see these characters in court.

1
Date of experience: May 19, 2025

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