I just moved cross country from Philadelphia to Colorado. Looked for moving companies this past winter to try and prepare and maybe get a better rate. Contacted Midland van lines after a few google searches and reading websites and the customer service/sales person I talked to was great. He was very responsive and flexible and explained that because I booked in February, I’d get a discounted rate. A few days later I had a phone call for about 30 min. Where I went over all the inventory they should expect to pick up and move to calculate approximate square footage. I always oversell how much I have because I know boxes and things add up so I hold them in detail every piece of furniture from my 1-bedroom house and they quoted me around 8,000. I thought this is expensive but it’s cross country and for the ease of not having to transport all my things and drive a big truck on the highway it seemed necessary.2 more phone calls confirmed the inventory and estimate. Day of the move They loaded the truck and found that the space needed was roughly 50% more than originally quoted moving the sum to over $12000. But at this point it was either pay the extra $4000 or lose the $3500 deposit I had paid.I left on Thursday and arrived on Saturday and then the communication was almost non-existent. someone called me 14 days later telling me that they’d be there in a few days. then they asked me if an 18 wheeler would fit in my lot and I said i don’t know and warned them of a sharp turn to get into the lot.3 days later (3rd Sunday after the move) they arrive with an 18 wheeler and say that because it can’t fit in the lot, I have two options:1. Go myself to rent a smaller U-Haul/truck and they will load things onto it, but then I have to drive it to my apartment and unload everything myself (I am not strong enough to move my furniture by myself) or2. Pay $1200 for them to go rent a smaller truck and shuttle the stuff for me from the 18 wheeler to my apartment.So the original total of $8000 is now $13000.Last kicker and most devastating is that I’m a jeweler and the only box missing was the one with all my jewelry and metal work from the last decade. Easily over $35,000 in value and they couldn’t help at all. Just told me to file a police report.
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