Prior to her cross-country move, my daughter asked about insurance and was told it would be covered by homeowners insurance. This turned out to be a complete lie. They rescheduled her pick up multiple times which caused significant logistical issues. The guys who picked up her stuff seemed questionable. After they left, I noticed a full package of candy was missing from the counter, raising immediate concerns about their trustworthiness. For some reason, they said it was necessary to put her items in storage for 3 weeks, despite having an agreed upon delivery date. She moved to her new city and started her new job without her possessions. Twice she had a friend wait at her apartment for the movers but they never showed up as promised. She provided clear building access instructions in writing but they still showed up outside of the allowed time frame. As a result, her building superintendent publicly reprimanded her, causing significant distress. As a result of the rush to offload her items in the 20 minutes the superintendent allowed them and her state of distress, she did not notice that multiple items were missing-boxes, storage racks, a nightstand and more. Her dresser was broken and water-damaged beyond repair. The company claims they looked for her items but they responded so quickly there is no way they actually looked for anything. The value of the missing items is easily over $2000 but they offered her $150 stating that she did not purchase the insurance-only because they mislead her about its necessity. She accepted the offer out of frustration but despite sending emails and leaving phone messages over several months, they have yet to send the check. This company has demonstrated a blatant disregard for its customers, failed to uphold its promises (of a "painless move"), and mishandled both the logistical and ethical responsibilities of a professional moving company. They should refund the entire fee that she paid as they are in complete violation of their contract.
Claim your business profile now and gain access to all features and respond to customer reviews.
