This company is a criminal enterprise. Please do not use them. Everything that is described in the negative reviews is happening to me now. I wish I had done my research because if I had, I would never have hired this company. I am so scared I will never see my belongings again or if I do, they will be unusable or irrepairable. Please do not use this company. They are absolutely liars and scammers:1. They initially underquoted my long distance move from Wichita, KS to Charlotte, NC.2. When they called to confirm the pick up date(s) and the inventory of my household goods I willingly agreed to pay $6200 up from $5000 to ensure adequate cubic feet on the truck and quality, professional packing services. At this point, they know you are in between a rock and a hard place because of the time limitations to coordinate a long distance move: this recognition is used as leverage to gouge you for more money. In addition, you have already made a large deposit which is no longer refundable.3. They only accept cash which prevents the consumer from disputing the transaction as fraud which they fully intend to commit. Only disreputable moving companies demand large deposits and payment in cash.4. On the day of my pick up only one man arrived in a dirty Penske truck. Midland Van Lines is not a carrier with their own trucks as they claim. The U.S. Department of Transportation lists the size of their fleet at 6 trucks. Customer service continued to insist that they are a carrier despite this documented fact. In addition, they are not accredited with the Better Business Bureau as advertised.5. The man who arrived insisted my move would cost $8000 up from $6200 because I was quoted inadequate cubic feet in addition to a full-service pack and ship. He and his supervisors proceeded to gaslight me using my ignorance about cubic feet to convince me that I had not paid for enough. (Afterwards, I learned that $8.00 a cubic foot is considered standard for long distance moves. Using this formula I should have paid $4488 for 561 cubic feet. I had already agreed to $6200 at this point which included full service pack and ship.) They then offered to start loading the truck so I could see how woefully inadequate 561 cubic feet is. I rejected this offer and threatened to cancel the entire job. After 1 1/2 hours of negotiation we agreed to proceed at $6500 up from $6200. However, I had to pay $2685 in cash. 6. The lone man proceeded to start packing and loading the truck. I mistakenly assumed others would arrive to help him: I was promised two men supervised by a foreman. No one else came. 7. I became suspicious when no one else arrived to help and I saw how my furniture and belongings were being packed. My couch was not wrapped properly. He put it standing up vertically on the truck which is guaranteed to damage it. My brand new mattress and adjustable base which I am still paying for were not protected with the proper materials. My glass coffee table was not properly wrapped or protected. My clothes were shoved into boxes instead of hung in wardrobe boxes. I have no doubt that other fragile items were improperly packed and will be damaged. Still, I felt bad for this man and bought him dinner and tipped him in cash. That was before I did my research belatedly and found out that what I had been dealing with was exactly what others had experienced.8. As of today I have no idea where my belongings are or when they will be delivered. I have been promised call backs from either Kathy or Rachel who are supposed to be managers. Neither has contacted me. In addition to the broken verbal promises regarding price and the assurances of quality packing services and professional care of my belongings, Anthony promised I would receive my shipment in 5-7 days. The time frame was specifically why I cancelled service with another mover who I became suspicious of. Ironically, both companies accused each other of being scammers. At least the other company played a recording on the phone informing you that they are brokers - which is what Midland Van Lines is even though they claim to be carriers - and that they can not guarantee price or anything else regarding your service. I did see on the Midland Van Lines contract that I may not receive my goods for 14 days. I called Anthony on this yet he swore I would receive my goods in 5-7 days. 9. I am waiting for someone with some authority and integrity at Midland Van Lines to do the right thing and rectify this situation. If they do, I will gladly update this review accordingly.
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