The initial call to arrange everything was very professional and thorough. However, everything that followed turned into a nightmare. There was a lack of communication, and they misrepresented delivery times for the furniture. They rely on third-party contractors for their work, which leads to a common response to complaints: 'we have no record of this customer.' It took them three months to deliver our furniture. When I called for updates, I was often transferred to dispatch, who rarely answered. When they did, they were dishonest. I could go on, but the bottom line is to steer clear of this company. Avoid it at all costs. The stress we experienced was immense. I even consulted a lawyer about a possible class action lawsuit, and if it had taken another month, I would have reported them to the local authorities, especially after seeing similar complaints from others. It felt like they scammed us and took our money without delivering.
Claim your business profile now and gain access to all features and respond to customer reviews.
