After Midphase migrated to their new platform, our email and website went down. There is no way to get help without logging in to our account, which we could not do because Midphase requires 2FA authentication via our email, which we could not access. I finally called Sales, waited on hold for 90 minutes, and was able to talk to a person, who escalated our ticket. When we did get a response on our ticket, we were told there was nothing wrong with our account and to check the email server parameters on our devices. The only reason they had to be changed is because of Midphase's platform migration. The instructions the tech gave us were incorrect. I wrote a message back, but that message was never acknowledged. We were finally able to get the email working again when we figured out the instructions were wrong and corrected it ourselves. Our website is still down, also because of the migration, and it has now been a week. I submitted another ticket, got a confirmation, but the ticket is now gone from our account, and was never responded to. Very disappointed that there is no way to reach a live person for help. I have tried Live Chat and gotten the message that they are "too busy" and we should try again later. The other times I tried Live Chat, I was near #30 in the queue and only moved up 5 places in 90 minutes time. This is ridiculous. We are thinking about moving our email and website to another provider. Help is non-existent and Midphase clearly doesn't value its customers.
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Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
