I've been with Midphase for 10+ years, formerly ANHosting. In the last year the customer service has become horrid. They just did a server migration, at the end of May, and told everyone to update their DNS settings on all their sites within the week they did the migration, and hardly any grace period, probably just about a week before the old servers stop serving. But if something doesn't work as far as the DNS settings, you're out of luck because you can't get them on Chat, Phone, or Email. So some of your sites just won't be online for some indefinite time period. Unbelievable. I tried to chat with tech support, which used to take 10-20m before getting them online, now you will be sitting in queue for OVER 3 HOURS! I gave up the first time, then the next day I tried again, and waited 3.5 Hours and probably took 2 hours to get my issues almost resolved. Now I still have one more site that isn't online and I'm still waiting for a support ticket response and email response, for the last 7 days!!! Does anyone work there anymore?And then to top it off, my plan I've had for all these years let me add several "add-on Domains" to my account. Now without telling me before this chat session, I can now only have 10 domains, no longer called "add-on Domains". So no word, nothing, since the server migration, my account is now downgraded without any kind of notice.Update: I knew I would get a response here faster than in the customer support ticketing. The response you can see below is to send an email to their client escalation email, which only creates a new support ticket, which they seem to never get around to now. So they care more about responding to reviews here, than servicing their actual paying subscribers. And I like the 5 star reviews that seem to show up when an actual review calling out their horrible support are posted. Don't fall for it. I would say stay away from this company until they actually get back to servicing their clients. It's a total clown show right now.
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Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
