Terrible. Simply terrible.I've been with Midphase for 20+ years. They were orginally based in the U.S. and they were quite good for much of that time. Some years ago, they were taken over by a British company and have gone straight downhill since. First thing - NO TELEPHONE SUPPORT! You cannot quickly resolve technical issues by using a chat or sending texts. And the many of the support people give quickie answers and do not know the essence of the problems. Two months ago, they restructured the entire system, using another British company, StackCP. I am not impressed with them. They have made my Email client unusable, where I have to pay someone else to get email service now. Now I just found out that the security certificate for my websites (3 of them) expired July 1 and they have been unwilling or unable to resolve this. My clients are getting "site unsecured" messages and are complaining. When I open a ticket it takes a day or so to get a non-answer. Right now I am stuck waiting for 16 people in the Chat queue to get an answer (and it is near midnight my time). Frankly, I should be invoicing Midphase for their lack of service and not the other way around. Ultimately I will have to go through the arduous task of moving over to another service because their customer service is virtually non-existent. The positive comments seen here are but a canard. Eventually these folks will also end up with non-working web sites and little customer support to help. Do yourself a favor and stay away from Midphase.Written by a 20 year, and very unsatisfied customer.
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Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
