Midphase changed their hosting system in mid-2024 which broke several things. This included breaking a key script I used to collect data. This caused a lot of inconvenience and also loss of business. I had to spend a lot of time setting up a survey on another platform. The good news is that once I was able to get the problem escalated to their Level 3 support, Mesut and Daniel got to work to determine the issue and provide a fix. They did a great job. However the KEY PROBLEM is that Midphase offers no telephone support for technical issues. While there is chat room which can offer minimal support, serious support can only be offered by entering a ticket. This takes a good deal of time to enter and can take days to get the correct person to resolve the problem. While this is transpiring, I have to deal with a situation where my web site is not working. I have researched highly rated hosting companies and they all have telephone support. If the current owners of Midphase are serious about hosting, they will need to provide functional phone support when there are technical issues.
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Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
