midphase.com

Deplorable non-existent support.

4 days without any response from online attempt to communicate with Midphase support. 6 day outage NO email send or receive. This is second major outage this year. First was DNS migration with no customer notification. 7 day outage. So... Create an online email case with support no responses. Can't use the corporate email. First response was 4 days and was told only open one case!!! I opened multiple with different departments desperately trying to get email working. Midphase doesn't answer their calls for sales, billing or support... And sometimes it says phone system is in maintenance! I finally got into cpannel thanks to a support response 4 days in. I found an issue being when Midphase did an in announced email migration again they implemented a 10g limit per mail box.. I've asked for two days for them to take the limits off my email boxes... No response. I found this jem on Midphase: I've been down a week because Midphase is not honoring their contract and what they advertise!!!Why are we doing the email migrations?As part of our commitment to provide you with the best services, we are upgrading our email hosting infrastructure to ensure it is even more robust and scalable to meet your current and future needs. This migration will bring several important benefits, such as:  Improved reliability and performance: The new infrastructure is designed with enhanced stability, ensuring your email experience is smoother and less prone to outages or interruptions.  ​Larger mailbox quotas: With the upgrade, you will have the ability to increase mailbox storage past the current 10GB limit, allowing you to store more emails and attachments without worrying about running out of space. Midphase is NOT honoring their contracts or commitments. Support is NON-EXISTENT! I took have been with Midphase for 20 years. Always had knowledgeable, courteous support staff that were efficient And timely. This year is seriously lacking.

Date of experience: Nov 09, 2024