I would give them 0 Stars if that was available. My website is labeled as "Not Secure" due to these idiots.I paid for my SSL and they never installed it so no one will place orders with us and we have lost hundreds of orders. Our email link does not work and they changed our company from a CPanel to a CStack (without notice or asking permission). This made it impossible to get into our system. Our customers see nothing but error messages when trying to place an order and these have made it impossible to navigate our website. I issued a ticket and was told that they would "review it shortly". Three days later and they have still not responded. Their chat system is a joke as they have nothing but incompetent, useless agents who will end the chat as soon as they are in over their head. If you get Owais M on the chat, you might as well give up as he is as stupid as they come. He has ended our chat twice without solving the problem. He sent me to a vague Google link telling me I had to do the fix, then ended the chat. Customer service? "Nah, we don't do that." They do everything they can to make it impossible to contact them. All their phone lines for sales and billing are out of order and I am in their queue again with a wait time of 172 minutes. This is the eighth time as they keep telling me that "No agents are available at this time". They used to have live phone service but in their greed, they canceled that service. I want them to fix the website and then give me my money back. I can't wait to transfer my account to a company that takes their responsibilities seriously and understands customer service.
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Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
