The repair service is a serious health risk and a shocking failure. After 20 years of loyalty, I am appalled at the decline in quality and customer care. Their repair service is not only ineffective but creates health risks, and their corporate arrogance is astonishing. My vacuum cleaner has been with the company for seven weeks, and after two weeks, it was returned unrepaired. I had to send it back again, wasting my time. I have two asthmatic children at home, and being without this essential cleaning equipment is a major concern. The company offers no loaner appliances, no accountability, and no compensation despite all the stress they caused. Their claim of being customer-centric is a complete joke. Do not trust their repair service.
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