Review Time
I purchased a dishwasher in April 2024, and it has malfunctioned five times with the same error code while still under warranty. The company continues to repair the same issue rather than replacing the faulty unit. Customer support initially assured me of escalation after multiple failures, but their Quality Assurance Team closes the case and returns it for another repair. This has led to weeks without a functioning dishwasher, increased household costs, and significant inconvenience for my family. I'm very let down by this experience.
I bought a dishwasher in April 2024, and it has failed five times with the same error code while still under warranty. The company keeps fixing the same problem instead of replacing the defective unit. Customer service initially promised to escalate the issue after multiple failures, but their Quality Assurance Team keeps closing the case and sends it back for another repair. This has resulted in weeks without a working dishwasher, added household expenses, and major inconvenience for my family. Extremely disappointing experience from what was supposed to be a premium appliance brand.
This has been the most terrible experience. I would advise staying away from these rude and negligent professionals. I ordered an electronic device on their website and paid for installation. Their staff literally spent 30 seconds at my home and rushed out the door. Now, the company expects me to finish the installation myself by reading the manual. The service was appalling, and the communication was very rude. I strongly recommend avoiding them!
The repair service is a serious health risk and a shocking failure. After 20 years of loyalty, I am appalled at the decline in quality and customer care. Their repair service is not only ineffective but creates health risks, and their corporate arrogance is astonishing. My vacuum cleaner has been with the company for seven weeks, and after two weeks, it was returned unrepaired. I had to send it back again, wasting my time. I have two asthmatic children at home, and being without this essential cleaning equipment is a major concern. The company offers no loaner appliances, no accountability, and no compensation despite all the stress they caused. Their claim of being customer-centric is a complete joke. Do not trust their repair service.
I ordered a washing machine, paying for installation and old machine collection. The delivery team said they couldn't fit the new machine or take the old one due to a faulty connection, then left with my new machine. Despite contacting the company multiple times over ten days to reschedule, I was told there was nothing they could do and that I would have to wait. I eventually canceled my order, only to find out it would take two weeks to refund my money. I am now without a washing machine for almost a month and very stressed. I will never buy from this company again.
After ordering a tumble dryer on August 4th, it still hadn’t been delivered by August 26th. Four rescheduled delivery dates came and went, requiring someone to be home each time, only to be let down. I called customer service multiple times, waiting 45 minutes today only to learn the item was in stock but not available for delivery. There was no communication about previous cancellations. This service has been absolutely unacceptable, leading me to cancel the order and seek alternatives.
I ordered a new washing machine after my old one broke, expecting delivery within 1 to 4 days as advertised. This turned out to be misleading, as the machine will only be delivered nearly two weeks later. When I contacted customer support, they only apologized and said there was nothing they could do. I expected better service from a brand like this, and now I worry about when I will actually receive the machine and their after-sales support.
We invested in this brand, drawn in by claims of durability. However, in under four years, both appliances have failed. To make matters worse, they charge exorbitant fees just to assess the issue and immediately try to sell you a video call for further troubleshooting. The build quality is disappointing, and the customer service has been the worst I've experienced. You would be better off purchasing a cheaper brand, as repair costs are higher than simply replacing the appliance.
I recently had a stainless steel cooker extractor hood installed. After removing the plastic cover label around the logo, a partial black line was left behind. I attempted to clean it with a soft sponge and soapy water, but it resulted in a visible lighter mark. I contacted the company for a replacement hood casing, but they initially claimed it wasn’t covered under warranty. After two months of being passed around their support departments, I have received no response. This has been my last experience with this brand, as their support is severely lacking.
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