I recently had a stainless steel cooker extractor hood installed. After removing the plastic cover label around the logo, a partial black line was left behind. I attempted to clean it with a soft sponge and soapy water, but it resulted in a visible lighter mark. I contacted the company for a replacement hood casing, but they initially claimed it wasn’t covered under warranty. After two months of being passed around their support departments, I have received no response. This has been my last experience with this brand, as their support is severely lacking.
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