We chose this brand believing it would offer premium quality and good after-sales service. Unfortunately, our experience has been the opposite. Our new hob has required two service appointments in less than two months, with staff saying they were 'waiting for parts.' Despite raising a complaint, we received no follow-up from management. We’ve been without a working hob for about four weeks, which is unacceptable for a family with children. A premium brand should have resolved this quickly. The product reliability is disappointing, and the after-sales care is even worse, making me reconsider future purchases.
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Miele is a premium domestic appliance manufacturer with a legacy of quality that spans over 100 years. Miele prides itself on the "Immer Besser" or "Forever Better" brand promise: our premium domestic appliances are designed, tested and engineered to last for up to 20 years. Miele specialises in premium built-in kitchen products, coffee machines, dishwashers, refrigerators & freezers, washing machines, tumble dryers, and vacuum cleaners. See more