Appauling customer service & product. I am new to Miele. Was recommended to them by my partner, so we purchased the CatDog boost vacuum and at first it worked great.. until it didn't. The pet hair carpet attachment just stopped working properly. I emailed Miele waited ages for a response and was told to follow the link to order the new attachment. I rang the service department and was simply told that only the vacuum is under warranty, the parts are not. Even though it's broken under 6 months ago and now doesn't even work as a vacuum for carpets at all. They expect me to purchase a new attachment for £85!! I have escalated it to the supervisor and put in a complaint. For anything you buy to stop working after 6 months is pretty poor, but then to be told by the company they won't do anything about it is abhorrent. I will tell everyone I know NEVER buy from Miele!!
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Miele is a premium domestic appliance manufacturer with a legacy of quality that spans over 100 years. Miele prides itself on the "Immer Besser" or "Forever Better" brand promise: our premium domestic appliances are designed, tested and engineered to last for up to 20 years. Miele specialises in premium built-in kitchen products, coffee machines, dishwashers, refrigerators & freezers, washing machines, tumble dryers, and vacuum cleaners. See more
