When choosing a new vacuum cleaner for our new house I thought i would treat myself to a miele. My daughter has a severe dust allergy so I needed a reliable and efficient machine.
Anyway, around a month ago I noticed that my miele vacuum bags weren't lasting, they were indicating they were full after minimal use and leaking dust all over the unit. I thought at first this could have been a fault with the bag (purchased from miele). Therefore, used another.. same happened.
I discovered the bag holder wasn't locking on the machine. I contacted miele .... they did not offer to replace the bags I had wasted due to this fault with the machine (as we know the bags are expensive) and to add insult to injury they tried to charge me for the replacement part even though my unit was only purchased in April 2025 so has at least 2 years warranty! It wasn't until I questioned it that they agreed to send me out the part free of charge.
Very poor and not what I would expect from a company who apparently makes appliances that are built to last.
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Miele is a premium domestic appliance manufacturer with a legacy of quality that spans over 100 years. Miele prides itself on the "Immer Besser" or "Forever Better" brand promise: our premium domestic appliances are designed, tested and engineered to last for up to 20 years. Miele specialises in premium built-in kitchen products, coffee machines, dishwashers, refrigerators & freezers, washing machines, tumble dryers, and vacuum cleaners. See more
