We recently moved into a new condo equipped with brand-new Miele appliances, including a freezer, oven, dishwasher, washer, and dryer. Unfortunately, just 6 days ago, our Miele freezer completely stopped working. I contacted Miele customer support, and they told me a technician would be arranged within 1–3 days. However, it has now been 6 days, and we still haven’t received any call, update, or visit from their team.In the meantime, we’ve almost lost everything in the freezer, which is a significant cost and inconvenience for us. To make matters worse, every time we call Miele support, we wait for more than 30 minutes just to speak with someone.It’s frustrating because our previous condo had 15+ year-old Whirlpool appliances that worked far more reliably than these new “smart” Miele products. In fact, I was happier with my old Whirlpool washer and dryer than with Miele’s.Sadly, my experience so far makes me regret relying on Miele for both quality and service.
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Miele is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh, Ostwestfalen-Lippe, Germany.