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I have owned over 8 Miele appliances (DW, WD, Washer) in various homes since 2009, and loved them. However, this most recent was a total disappointment. Service was farmed out and absolutely horrible, the unit gradually failed and they wanted to blame me for not knowing how to use it. Even though I had two similar models of DW. Parts for repairs are going to be 60-90 days!! I am switching to COVE. Goodbye Miele!
I have owned over 8 Miele appliances (DW, WD, Washer) in various homes since 2009, and loved them. However, this most recent was a total disappointment. Service was farmed out and absolutely horrible, the unit gradually failed and they wanted to blame me for not knowing how to use it. Even though I had two similar models of DW. Parts for repairs are going to be 60-90 days!! I am switching to COVE. Goodbye Miele!
I previously sent you a complaint, and unfortunately, you didn't address it. First of all, do you officially ship products to Türkiye? Because both your service here and you globally are unfortunately very indifferent to your customers. My washing machine has been to your service center four times for paid repairs, and I still haven't received any results. My machine won't take detergent. During these four shipments, the casing of my washing machine was scratched, and the shock absorbers broke. When the machine starts, the shock absorbers cause the drum to shake excessively and make noise. My family and I have used MIELE products for years. We've relied on your customer satisfaction. However, after this recent experience, I will definitely not recommend you to anyone, either myself or my close circle. Furthermore, due to these inconveniences, I request a replacement for my damaged machine.
We recently moved into a new condo equipped with brand-new Miele appliances, including a freezer, oven, dishwasher, washer, and dryer. Unfortunately, just 6 days ago, our Miele freezer completely stopped working. I contacted Miele customer support, and they told me a technician would be arranged within 1–3 days. However, it has now been 6 days, and we still haven’t received any call, update, or visit from their team.In the meantime, we’ve almost lost everything in the freezer, which is a significant cost and inconvenience for us. To make matters worse, every time we call Miele support, we wait for more than 30 minutes just to speak with someone.It’s frustrating because our previous condo had 15+ year-old Whirlpool appliances that worked far more reliably than these new “smart” Miele products. In fact, I was happier with my old Whirlpool washer and dryer than with Miele’s.Sadly, my experience so far makes me regret relying on Miele for both quality and service.
Miele cooktop failed after only 2.5 years – very disappointing experienceWe purchased the Miele cooktop, model KM7667 FL/R01, serial number 10853870 / 000 / 000176615146, trusting Miele’s reputation for quality and durability. Unfortunately, our experience has been extremely negative.After just 2.5 years of normal use, the cooktop completely broke down. Even worse, it spent half a year in Miele’s service center, meaning we have actually used it for only 2 years in total.For a premium product with such a high price, this is absolutely unacceptable. A brand like Miele should guarantee reliability and longevity, but instead, the product proved to be unreliable and disappointing.The long delay in service made things even more frustrating and inconvenient.I strongly advise anyone considering buying Miele products to think twice, as our experience shows that they do not live up to the brand’s promises.
I purchased a Miele dishwasher 8 months ago. The handle on the door came completely off on one side. There are 4 pins on each side that hold it on. The one pin present attaching the handle fell out onto the floor. On checking the other side of the handle, there were only 2 pins in place. I called their customer service and was told that this was not covered under the one year warranty because I had accepted the installation (not knowing that I was required to lie on the floor and look at the underside of the handle with a flashlight to verify that it was attached with all 8 pins in place). I was sold by their customer service what I was told was a packet of 8 pins for $18.00 plus $15.00 for shipping. Turns out I only received 1 pin and they are $18 each. Customer service was of NO help when I called again. A letter to the CEO has been ignored. An appliance that cost almost $3000 should not be falling apart 8 months after purchase. Beware of this company which will not stand behind its products, no matter how high end they are.
I purchased two of the Miele Countertop Coffee Machines, my investment was over $4000.00. When they work, they make excellent coffee and warranty support is solid. The problems begin once you're out of warranty. After an issue, I paid $350, for a repair that took 3 weeks. It worked for four months - just beyond the 90-day repair guarantee - before failing again. Now the brew unit needs replacement. I spent an hour on the phone and only got meaningful help after requesting to speak with a supervisor. These machines are marketed as premium and should be built to last. I didn't expect core components to fail this quickly or the repair costs to snowball, and the poor customer service adds to the disappointment.
We bought a Miele washing machine T1 model about 6.5yr ago, expecting it to be able to run if for at least a decade. Last week, it broke down witha horrible sound as the drum tumbling. Opened the machine, we found out the flange spider part (the part that hold the drum) has been corrosive and broken into pieces. It made by alumnium and totally corrosive. Who would make a part that in contact with detergent (which has acidity) by aluminium? This is just ethically not right as the acid would react to aluminium and create gas and salt. In between the layers of the machine are full of salt because of this reaction. Poor made and wrong choice of material. Totally disappointed. We rang customer service, they said they will send technician to come and have a look for investigation, and we have to pay nearly 300aud for that. More ridiculous, no replacing part. The original part we checked online costs nearly 900aud. Miele's advertisement mention their products can last over 20yr long. What a joke.
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Miele is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh, Ostwestfalen-Lippe, Germany.
