I purchased a Miele dishwasher 8 months ago. The handle on the door came completely off on one side. There are 4 pins on each side that hold it on. The one pin present attaching the handle fell out onto the floor. On checking the other side of the handle, there were only 2 pins in place. I called their customer service and was told that this was not covered under the one year warranty because I had accepted the installation (not knowing that I was required to lie on the floor and look at the underside of the handle with a flashlight to verify that it was attached with all 8 pins in place). I was sold by their customer service what I was told was a packet of 8 pins for $18.00 plus $15.00 for shipping. Turns out I only received 1 pin and they are $18 each. Customer service was of NO help when I called again. A letter to the CEO has been ignored. An appliance that cost almost $3000 should not be falling apart 8 months after purchase. Beware of this company which will not stand behind its products, no matter how high end they are.
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Miele is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh, Ostwestfalen-Lippe, Germany.