I purchased two of the Miele Countertop Coffee Machines, my investment was over $4000.00. When they work, they make excellent coffee and warranty support is solid. The problems begin once you're out of warranty. After an issue, I paid $350, for a repair that took 3 weeks. It worked for four months - just beyond the 90-day repair guarantee - before failing again. Now the brew unit needs replacement. I spent an hour on the phone and only got meaningful help after requesting to speak with a supervisor. These machines are marketed as premium and should be built to last. I didn't expect core components to fail this quickly or the repair costs to snowball, and the poor customer service adds to the disappointment.
Claim your business profile now and gain access to all features and respond to customer reviews.
Miele is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh, Ostwestfalen-Lippe, Germany.