I have a built in oven that I purchased 2018. I bought the 10 year warranty and have had problems with the enamel crazing and chipping in the oven. In 2024 it was really bad and I had a technician from Miele come to check, said it couldn't be fixed and that I had to get it replaced. I was contacted immediately from Miele and had the oven replaced within a few weeks. Now however this new oven is chipping again and a technician came to see the issue and advised again that the oven needs to be replaced. It has been one month since the visit and I am not able to get any info regarding the progress of this file! Every time I call Miele another person answers and assures me the file will be escalated and that I will receive a call within 48 hours. Needless to say I am still waiting and left wasting my time to call back and wait on hold 30 plus minutes only to be told the same story. I am thoroughly disappointed with the service and the product since two ovens in a row have enamel that has broken down!!
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more