Review Time
I ordered a washing machine a week ago and was given a specific delivery date. I waited in all day, only for it to never arrive. When I called to find out where it was, I was told it was actually out of stock—no email, no notification, nothing. Customer service was a disaster. I spoke to Ben, who was dismissive, unsupportive, and made me feel completely ignored. I eventually asked for a refund out of frustration. When I called back 5 minutes later, another advisor told me she couldn't help because a refund was "already in progress," yet I still haven't received a confirmation email for that either. Truly the worst customer service I've ever experienced. Avoid buying directly from their website.
I placed and paid for an order that was supposed to be available in mid-September. When I followed up at the end of December, I learned that my order had not been processed. I was promised expedited delivery by January 8th, but now it's January 11th and I still haven't received my item.
The delivery time was initially set for 5 days as the item had to come from a specific source. I decided to order directly and was ready to pay an additional fee. Delivery was confirmed for day 2, but by the end of that day, there was no update or tracking information. After reaching out, I learned the delivery was pushed to day 6. I expressed my disappointment since the website indicated a 1-3 day delivery timeframe, but the customer service was unsympathetic. Next time, I will choose to shop at the retailer!
The customer service experience has been truly unacceptable. After paying a significant amount for a service, I was informed that the payment had not gone through due to a system error. Despite being told it was their fault, I received a debt collection notice with additional charges. After numerous calls, I was told I still owed the original amount, which I paid, but was promised the extra charge would be resolved. Months later, the issue resurfaced, and after another lengthy call with no solution, I was advised to pay the charge to regain access to my account. This has been incredibly stressful, and I strongly advise against using this service.
I expected high durability from a premium dishwasher, but both dish racks developed rust far too soon. When I reached out for assistance, I was offered only a partial discount on replacement parts, leaving me to cover most of the repair costs. For a brand known for quality, this response was disheartening. Rusting parts should not happen so early, and customers shouldn't bear the expense for what seems to be a manufacturing flaw. Based on my experience, the product quality does not align with the brand's reputation.
The repair service has been disappointing. After reporting a fault with my dishwasher, I was told it would take weeks to send a technician. I opted for an authorized repairer, but after just over a year, the same issue arose. To make matters worse, the company refused to cover the repair since I used a recommended repairer instead of their own service. This behavior is unacceptable for a brand that claims to be premium. I suggest avoiding this brand.
I purchased a dishwasher at a high price, and thankfully, its major component failed just before the warranty expired. The replacement also failed within a year, and when I inquired about this, I was informed that repairs would be chargeable since it was out of warranty. This situation is frustrating, especially considering the high price paid. I won't be buying from this brand again.
The service department's handling of my dryer issue has been frustrating. An engineer identified a sensor problem but could not fix it without assistance. This left me without a dryer, forcing me to seek alternatives. I believe the company should ensure quality and accessibility of parts in their products.
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more
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