The system requires me to give at least one star, but even one star is far too generous for this company.My wife ordered a tumble dryer and a washing machine online on 13 November, with delivery scheduled for 8 December. On that day, only the tumble dryer was delivered. The washing machine did not arrive.Because the dryer could not be installed without the washing machine, it was left in our hallway, blocking access for our family. We had no choice but to wait for the washing machine to be delivered.Throughout this entire process, customer service has been one-sided. You have to chase them constantly, and they never proactively update you. Phone calls are extremely difficult to get through, and emails are simply not answered at all. The whole experience has been extremely stressful.Eventually, they confirmed that the washing machine would be delivered today. I stayed at home all day waiting. No delivery vehicle arrived, no one rang the doorbell, and no one knocked on the door. Despite this, the delivery status was suddenly changed to “cancelled – no one home” and rescheduled to 29 December.This is completely unacceptable and impossible for us to accept. No delivery attempt was made.At this point, we no longer want the product. We want a refund and we just want this nightmare to end as soon as possible.
Claim your business profile now and gain access to all features and respond to customer reviews.
Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more