I ordered a new washing machine to replace my old one after paying more than 400 pounds in repairs in May. I phone them after I ordered online and they called me saying I needed another model so they place my order again. For the first order it took more than a month to get the money back and I had to call the customer service on a daily basis and they were telling me they were passing my request to the finance department. After I got the money back I get an email from them saying I owe them 180 pounds from May…! I was shocked as I obviously paid already everything back then and it was actually way more than 180 pounds. The installation was another nightmare so I book stacked installation and the first guys couldn’t do it because they couldn’t lift the dryer ( what were they expecting with stacked installation??) second company provided by Miele came and couldn’t do it for the same reason and notice the stacking wasn’t done properly. I am obviously aware it is not done properly as the dryer clearly pops out of the enclosure. Called Miele again and they say the second installer who is the best will get in touch to do a double appliance stacked installation. 2 weeks passed and still no news and if I call the installer company they tell me to call Miele. I never been though something like this in my life and I am honestly quite worry as I got children and pets running around with this dryer popping out and the stacking not done properly. I am getting insane over this. Dear friends please go for Bosh, AEG.. anything but MIELE! The worse customer service on earth and keep me in this unsafe situation as well they do t care
Claim your business profile now and gain access to all features and respond to customer reviews.
Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more