In common with a previous post,I bought a Miele WCG360 WCS P wash and 9 kg GB washing machine in July 2020 with a 10 year extended warranty. In June this year the main electronic control board failed. A major fault on a relatively new machine. Miele engineer repaired the fault but machine was out of action for over a week. Last week ( 4/12/24) the machine failed again. Engineer visited 7 days later. This time all the electrical wiring had failed and would need to be replaced . A new wiring harness would be required taking at least another 10 days in addition to the 7 days we waited for an engineer visit. More importantly this had serious safety concerns as it was a fire risk. To say we are disappointed is an understatement. Having bought Miele appliances over the years ,this experience has severely dented any confidence in its products. Their promise “… to provide a top quality product, optimum user convenience and long life expectancy..” has clearly failed in this instance. After an extensive 1 hour telephone call with a number of Miele staff , no compensation was offered for the inconvenience and my request for a replacement machine was declined despite my 10 year warranty. I have no confidence in this product or in the service provided .
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more