Totally and utterly inept. Ordered a brand new dishwasher on 24 November 2024. Engineer came out to install on 27 November 2024 and snapped the pipe on the new dishwasher. He took my old dishwasher away, flooded my kitchen and left the pipes uncapped which caused a constant leak. Second engineer was booked in for a couple of days later. He delivered the new dishwasher and refused to install it. Walked away. Didn't bother sorting the leak left by engineer 1. Then a third engineer was booked for 9 December. They decided they couldn't install the dishwasher and advised of an installation date of 6 January 2025!!! Complaint and concerns were raised with Miele's Customer Service team from the visit of engineer 1 in November. No response from them. All they keep saying is "your complaint has been raised to the highest level". They flooded my kitchen and left me with a constant leak. They took my old dishwasher away and this has been such a distressing experience. My partner is heavily pregnant and we have young children. We needed and paid for a new dishwasher to be installed ASAP. We kept up our end of the bargain by purchasing a Miele Dishwasher and putting faith into them. They have badly let us down. They couldn't even be bothered to acknowledge my various emails. They take your money and leave you stranded. In the end I did not trust Miele and have paid out of my own pocket to get the dishwasher installed. Buyer beware, they definitely provide premium products but the customer service is the worst I have ever experienced. As you can see from Miele's response, they said they would contact me. We are still waiting for a response from Miele, even though on 2 December 2024 and 11 December 2024, their customer services representatives advised they have escalated this matter as high as it can go (whatever that means) and someone will categorically be in touch with me within 24/48 hours. Still waiting for a response 120+ hours!!
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more