I have a Miele WWD660 washing machine - bought it 3 and a half years ago, so it's out of the 25 months warranty. Everything was working without a problem, but a week ago it just stopped and showed an F49 error code. A quick online check showed me that this is a TwinDos error code.I removed the back cover to check if there is some kind of a leak, but I did not expect that - the bottom plate is all covered in a lot of rust!I called Miele service - and made an appointment.Also, I've sent an email to Miele.de - but still no answer - nobody cares neither for the quality issue nor for the clients! After the technician check, the result is - the TwinDos system is leaking and the UltraPhase detergent is "eating" the bottom plate. Somehow, this affects the TwinDos control PCB board (which is high above the leakage) and now I need a new PCB board for around €250.Asking the technician what is the reason for the leak - "most probably small plastic debris from the UltraPhase container got into the TwinDos system"! Sounds like a lame excuse for the design/quality problem of the TwinDos system!The only possible way to prevent this from happening is to call the Miele service at least twice a year to come and check for a leak! The sensors inside do not react to detergent leakage.So, now I have to pay for the repair - which is not the big problem, but it doesn't solve the root of the problem and it only fixes the consequences! At least twice a year, I'll have to remove the dryer from the top of the washing machine, get it out of the room so there is enough space for the technician to inspect the washing machine and of course - to pay for the service check...twice..every year!This is what you get when you buy the most expensive washing machines on the market - it works for 2-3 years, you buy their own detergent which is breaking the washing machine and the only way to prevent damage is to pay them more for service checks!Great quality and great service!Will not recommend or go near Miele appliance again!
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more