My Miele washing machine has a 10 year warranty. It is just under 5 years old. I bought it on the basis that my previous machine lasted almost 15 years and the customer service was brilliant and the call out quick and efficient. So what's gone wrong @Miele? I have an alert "waterproof" and can't use my machine. I rang on November 14th at 9am to request an engineer under warranty. I was told a partner company would call me. No one rang so I called the next day. I was told it would take 48 hours for someone to call. Today is the 18th November and still no one has called. I called again and the advisor said I needed proof of purchase. Sorry but I'm not telepathic and the other two didn't mention it. He kindly offered to ring the agent and rang me back to say a visit has been booked for the 28th November!! So three chasing calls later I'm told that I have to wait another two weeks and they can't guarantee they will have the parts with them! I have a large family and need my expensive washing machine working ASAP. I asked if I could get my own engineer and send Miele the bill because i need the machine working in the next day or two. It's already been out of action for 5 days. But no. Miele doesn't work like that. I don't think Miele work at all to be honest. I have always recommended them but will think twice about it in future.
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more