I contacted Miele to report my washing machine had broken down. It just switches off after a few minutes into a cycle, screen goes black. I tried unplugging, waited ten minutes then tried again, no joy.Miele said that my machine is still under warranty as it is under a year old. An appointment for an engineer visit was made for two weeks time. A few days before the visit I received an email from Miele saying that that they had been trying to reach out to me but got no response.Anyway, the email was rescheduling the visit for a further two weeks due to unforeseen circumstances. So now it is going to be four weeks before an engineer visits. This is not good enough Miele, you need to get it sorted. I duly left feedback as the email requested, I also agreed to be contacted about the feedback, I am still waiting for Miele to reach out to me.Oh, and the best part, when you ring them, a recorded message spouts "Always striving for better service" can you imagine what the service would be like if they weren't striving..Update: Thursday 17th October 2024. I have emailed you with the details you requested. I await your colleagues getting in touch with me in order to find a satisfactory resolution for my case.
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more