I booked an engineer visit for 22/01/24, took the day off work to be at home for the engineer, recieved a text at 8:21 that morning to say the engineer wouldn’t be able to attend, complete waste of a day that I could have been working and earning money (I can send you the bill Miele). My phone then broke the next day so I was without a contact number. Any Miele emails to me go straight in to junk. Unbeknownst to me, Miele went ahead and booked another visit for an engineer to attend my property on 3/2/24 (a day which I was not at home) and despite receiving no confirmation from me whatsoever about this appointment then apparently turned up at my property (unable to gain access because, you know, I was away and never booked the appointment) and then sent me the bill (£170) for not being there for the engineer! I’ve emailed back and fourth with multiple Miele employees explaining the situation expecting that of course due to the circumstances and the fact that I DID NOT BOOK THE APPOINTMENT that Miele would apologise for the mix up and retract the invoice. But no, they have instead sent a letter demanding payment for the visit. Absolutely appalling customer service. Awfully overpriced and faulty products I will be steering well clear of Miele in future and won’t touch their products with a barge pole!
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more