SHOCKING CUSTOMER SERVICE FROM MIELE.I have an on going issue with Miele that has been on going since November 2023 after making over 16 phone calls and 3 seperate visits from 2 x different technicians the fault is still present which is a noisy drain pump this was not diagnosed on the first visit or the second visit with a different tech when the DOS system was replaced under warranty but then on the 3rd visit which incidentally was the same technician that came out first he then decided to tell me that the drain pump that had been making the noise in the first place was not under warranty as there was a piece of glass which was 3 inches long in the pump itself i have all his costings and written diagnosis sent by email and the noise had been caused by this baring in mind that he checked all this on his first visit .The customer service that i have received from them is just diabolicale and they now want to charge me £170.00 call out fee to fit the new drain pump the part is incidentally £52.00.On his quotation /diagnosis he has staed quite clearly that he shard of glass was inside the pump which is completely incorrect as it is a sealed unit this unit has an impellor on it which attached to the base of the filter this filter of cause stops any foreign debris going anywhere near the pump .Miele then have now changed the diagnosis and said that the technician did not find the galss in the pump but in the housing it attached to which again is completley fictisious i am still arguing with Miele to attempt to resolve this issue under the warranty and if i do not i will be taking this further and submitting legal proceedings aginst them .DO NOT PURCHASE FROM MIELE there customer service is absolutley shocking and i dont think from reading other customers experiences i am far from the truth with my experience either .The lady that i am dealing with at Miele has uo to now not replied to my questions by email to explain how any shard of glass can get inside a pump along with numerous other questions and has just provided me with 2 x options i either pay for the call out of £170 and they supply the pump at £52.00 or i pay for the pump and get someone else to fit it.I hope that with reading through my review that someone else at Miele may understand the frustration and shocking customer service that i have received and which i am still encountering still as it has taken up to now 14 days for answers to my questions to be returned i unfortunately would not even give Miele 1 star if i could help it .
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more