Pathetic customer service, after spending what we felt was allot of money on a hoover it broke after 10 months. The battery and a rotating brush function failed. Miele sent a collection box out swiftly but then expect you to wait at home for it to be picked up the following day between 8-6.30! The hoover was returned one week later which is great however it still doesn’t work. Once again we are expected to go through the same inconvenience! On requesting a new Hoover Miele states this is not their policy and will only offer this if the technician can’t fix it. Today we have waited for a box to be delivered so our hoover can be sent back again. After it didn’t turn up we rang Miele who explained that parcel force had changed our delivery day but they didn’t have to take responsibility for that. This wouldn’t be such an issue had we not had to plan another full day waiting in our house! When I explained to the female on the phone I wished to log a complaint she said I could but I would have to ring back at 8am and one of her colleagues would note it. I asked the lady why she couldn’t do it now, she sighed and then hesitantly took the details. I can’t say I am filled with confidence the information has been recorded at all. Surprisingly an awful company to deal with. We won’t be using them again.
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more
