miele.de

Disappointed

We have an error message that appears on one of our fridge freezers. We have two. I called years ago when it first appeared but no one could tell me what the error message meant. It is a triangle with a power plug that flashes. I could not find any such symbol in the troubleshooting guide provided upon purchase, nor on any forum such as YouTube etc. I decided to leave it as both the fridge a freezer were working fine. When we needed a technician for another appliance we decided to ask him to also look at this error message. He also admitted not being familiar with this error but suggested a reset. This removed the error message but a few days later it returned. When our integrated fridge door arm broke out of the door we called and a technician was sent. I asked him to again look at the error message. Instead of doing a reset, he suggested we replace the power board. When asked “why” as the fridge freezer is working and has been for years, he said the power board will eventually fail as it is obviously not 100%. We had to wait for him to come and install the board about 2 weeks later and wait TWO MONTHS FOR A WHOLE NEW DOOR! The board was replaced. We were away for a month and upon our return the same error was back. I called and said we are happy to wait until the technician comes to install the door to again look at the error message. THE MORNING OF the installation that was confirmed via numerous text messages, the technician called saying the parts did not arrive. I have taken the morning off work to wait at home. I was told it would be another three weeks before he can install the door. I called the 1300 number and got to speak to someone in Manilla that was not trained to deal with my request to speak to someone in the customer complaint department. I was told there is no such department and was instead put through 45 minutes later, to a person in the “parts” department who took notes of my request for a refund for the power board that was installed but did not resolve the issue. I was told someone would call me. No one did. I called back a week later and explained everything AGAIN, and asked again for someone to call me regarding a refund and my complaint in the meantime, the other door arm broke out if the door EXACTLY the same as the first door. Obviously a design issue and now we need two new doors. I dont have the energy to go through it all again and would honestly rather use the fridges as they are until it us time to replace - definitely not with MIELE. NOT IMMER BESSER BUT IMMER SCHLIMMER. It has been three days since my last call still waiting for someone to reach out to me

Date of experience: Jan 28, 2025