My Miele tumble dryer is less than 5 years old. Water was collecting underneath the drum when I rotated it and the condenser unit was wet. Having cleaned it thoroughly, I arranged a fixed price repair from Miele, for £289. This was on 22nd January. A technician came on 27th January to repair it. When he left, as soon as I put in my wet laundry, the water built up again. I rang Miele and was offered a recall visit to look at it again on 5th February. I made a complaint about the length of time and was offered an appointment on 31st January instead. The technician arrived, changed a couple more parts, told me to run it with warm air for 1 hour then put in my laundry. I did this. Once again, as soon as wet laundry was put in, water collected in the condenser unit and beneath the drum. I rang Miele. I was offered another recall visit to repair it, but not until 13th February. I again complained about the lengthy delay. I was told no earlier appointments were available, then that the part required would not be available until then.I feel there has been a lack of communication from Miele. I have had to chase them up and make all the phone calls to get any updates. Very disappointed and not what I expect from a top brand that pride themselves on quality. I have lost confidence in them and don't know if the fault on my dryer will be correctly diagnosed on 13th February. I can only cross my fingers and hope it will be 3rd time lucky, despite being on the 13th!
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more