miele.de

Absolutely appalling customer service

Complaint No. 3, follow up from below. (25th March)There is still no agreement on compensation. Miele has outsourced its customer service to Greece, and while the representatives are polite and helpful, they are unable to resolve the issue when it comes to agreeing on compensation. The waiting continues with no end in sight.At this point, I just want to move on from Miele. The days of Miele products being built to last are long gone, and when combined with poor customer service, they no longer meet the standards they were once known for.'Complaint No2'Following on from 'Complaint No1' (see below) due to faulty and the massive inconvenience it's caused I asked for compensation. Offered £50.00 then received an email from Miele customer services that they can only offer £25.00. How can you offer £50.00 and then say sorry, we can only offer £25.00. They back tracked. I have sent an email rejecting the £50.00 compensation.....why?...as follows:So the vacuum cleaner was sent back for repair and I was told the turnaround time would be approx 2 weeks. I am now on WEEK FIVE and have had no communication from Miele regarding my repair....I suspect I should be grateful!! This is totally unacceptable, shame on you Miele. You have tarnished your reputation. FYI. Customer services for Miele UK has been outsourced to Greece. everyone is lovely but I have had no communication from them as to the current status of my repair and when, if at all I will receive it back!!!!'Complaint No1'Absolutely appalling customer service. Miele may parade itself as a "premium" brand, but its customer service is anything but. Let’s be real—many of the components in their products can be found in other, far less expensive brands, so what exactly are we paying for? Supposedly superior quality? I’d like to believe that, but my experience says otherwise.Item off for repair... (despite breaking after just six weeks). I was told it takes two weeks to turn around. I am now on week three with no hoover.....no urgency or care from Miele and certainly no communication as to when we receive the item back. My vacuum cleaner broke after just six weeks—six weeks! I’ve lodged three complaints, asked for a call back to resolve the issue, and received nothing. Not a single response. Radio silence. Is this what Miele calls premium service? Ignoring customers after selling them overpriced, defective products?At this point, I’m left with no choice but to publicly call out this disgraceful lack of support. Maybe this will finally get their attention, because clearly, actually helping their customers isn’t a priority. Let’s see if they care enough to respond now.

Date of experience: Jan 31, 2025