Miele used to offer 5 or 10 year warranties which were never needed because their products never broke down.Now they only offer 2 year warranties and their products break down frequently. So frequently that they can’t cope with the volume of repairs, necessitating an extended wait time and subcontracting to third party repairers in addition to their in-house team, who are also overwhelmed. We have required 2 callouts for this year old dish washer.Customer service don’t care. I asked for an escalation to a manager because of the unacceptable wait for a callout but they are so busy, presumably dealing with similar complaints, that even that would take 3 days to fit me in.They have a written complaints process on their website, but the email address they provide for the purpose bounces. Having spent £1200 on this dishwasher I am faced with washing up by hand for the foreseeable future. Having been loyal to Miele for decades I will never buy a Miele again. I will buy a cheap brand (which seem pretty good quality these days) and junk it every few years - investing a high price in a Miele for their quality and longevity is a mugs game
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more