Very poor service ,ordered a new dishwasher on 7th nov 2024 then Wrong item was delivered ,paid extra for installation but was not installed correctly,went back to mieli outlet to complain & asked if they could collecte the dishwasher, and deliver the correct item I ordered ,was told it was out of stock and did notKnow when it would be available,! I asked for a refund was told they could not refund untill they collected the dishwasher , so we chose a different model and paid for this as a new purchase as we were expecting the refund for the first appliance once they collected it ,Mieli arranged to collect the dishwasher and deliver the new one we bought on the same day ,all went to plan but no refund ,have been chasing miles for 9 weeks trying to get my refund it now 15th Jan 2025 ,keep being fobbed off being told they are having technical difficulties , i have asked to speak to manager but no luck ,I have asked for email but nothing but broken promised about manager calling and that my refund is on its way ! appalling service ,i put our new dishwasher on credit card as was expecting refund for the first dishwasher so far I have had to pay £96 in interest on this due to their failure of refund ,would not buy from mieli again due to appalling customer service ,have bought from mieli many times in the past and been very pleased with their products ,but this is the worst experience I have had terrible customer service very stressful having to come home from work and have an hour phone call several times a week just to fobbed off not happy
Claim your business profile now and gain access to all features and respond to customer reviews.
Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more