We have bought several Miele products (washing machine, tumble dryer, dishwasher, etc). We have had some issues with the washing machine but those were promptly resolved since it was within warranty period. However our dishwasher which is 6 years old stopped working recently, the dishwasher blow the fuse. Very annoying when we thought the product will last for long as I can provide tons of websites which promote Miele has high quality, "Tested to last 20 years". Same sites say that one should buy quality to spare the environment and avoid messing with changing appliances now and then. I contacted customer service which thankful promptly replied, but they say the only thing they can do is send out technician for 2100NOK including 30 min work. Cost for more work and parts will add based on need. I'm quite technical so I did some research and I'm quite sure the issue is broken circulation pump as the fuse blow 1-2 seconds each time it's activated. I called Miele service to check what a new pump will cost and they give me a price of 7000NOK which is more than I payed for the washing machine (bought on a campaign). This is a joke, and they are basically telling me to buy a new washing machine when my "quality" Miele dishwasher is broken after 6 years. Will probably buy brand as Bosch, Siemens, AEG, with "lower quality" instead of paying premium for Miele in the future if this issue will not be solved by Miele somehow.UPDATE 2025.06.12: After Miele finally, after many weeks, contacted me there was no willingness to help me more than what was offered previously. Will probably not buy Miele dishwasher again, terrible experienced product and support levels.
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more