My elderly father purchased a cooker hood from the bluewater Miele store (supply and fit). A home survey was undertaken by Miele’s designated contractors to assess the work required. Having got the “green light” from the fitters, my father was asked to pay in full at the outset (9 September). After much back and forth, being told by subsequent fitters when they arrived (having set aside days for the fitting to be done) that the job could not be done, and chasing Miele multiple times, the “final fitting” was done yesterday (17 December). As well as taking 3 months to fit the equipment, and having held on to the full amount (which is in excess of £1000) during that period, key issues include:1) the extractor fan is not flush fitting with the ceiling - there is a gap on one side, which looks odd. 2) the fitter has left dirty oil marks all over the new equipment and surrounding walls; he noted that he “is not a cleaner”3) the fitter climbed on the kitchen worktops to reach higher areas rather than deploying a ladder - wholly unprofessional and possibly causing damage to the kitchen My father is in a worse situation than he was prior to commissioning any of this work. His kitchen walls look horrific and the new equipment is dirty and looks odd with various gaps. It’s a disgrace. In summary, product is good, service is atrocious and despite being sold as “supply and fit” the Miele retail team wash their hands and pass the buck to their designated fitters who, in turn, don’t care. Money taken but no accountability from anyone in the chain.
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more