I bought a new Miele washing machine. It was very noisy and moved when it spun. I phoned Miele and after 2 weeks someone came to look at it. They said the bearings had gone and it was beyond economical repair. I have waited a week for them to get back to me after numerous phone calls. I will have a new machine but have to wait another 5 weeks to have it delivered. When I originally bought the machine it took 2 days to deliver it from ordering so why is there a 5 week wait? Despite efforts to speak to someone in their complaints department I was told that their logistics team were on holiday from 16th December so nothing could be done until after Christmas. I was phoning on the 16th December so nothing. I have asked to speak to someone in the Uk but have only been able to deal with people in Athens. No one has phoned me back or returned my call once. The service has been appalling. I have been a Miele customer for over 23 years but will not go back again. I never usually add reviews but am so cross that I felt I had to!
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more