miele.de

Purchased a new top of the range…

Hello Miele, Another week has passed and despite your 2 messages where you state that the responsible department has received my complaint at socail@miele to-date, no one from Miele has acknowledge any of my emails and not even to confirm receipt or to acknowledge my complaint. This further confirms that your standard replies on trust pilot is simply to show all other consumers that you are taking matters seriously when in fact you don't take any further action. This is utterly unacceptable. Have the decency to follow through and act in a professional manner. You are charging top prices for products that are simply not up to standard and then you are charging customers again to make new purchases, I will continue to post on trust pilot as I have a duty of care to highlight the poor standards and quality of the highly acclaimed Miele products, To all potential customers who are thinking of purchasing a Miele product. Save your hard earned money and purchase from other suppliers who know how to deal with customer complaints, Miele. Wake up and take accountability of what you are doing, You are a shadow of your former self.Since replying to Miele response below at the email provided, they have not bothered to respond further. Their response is to simply look good in the eyes of trust pilot with no further action. Miele.. wake up and act !!Purchased a new top of the range washing machine in Feb 2022 costing £1200. In July 2023 5 months out of warranty, an internal pipe came lose causing a leak. I was told to pay for the repair which was later refunded after many calls. In April 2025, the machine suffered a catastrophic failure where a hole appeared in the drum and I was informed that the machine could not be repaired. A machine that is suppose to last 20 years !!! I was only given a 40% discount on a new machine. In essence I have now spent almost £2500 on 2 machines over the period of 38 months. Customer care was awful and they simple refuse to take any accountability for the poor quality and build of what is suppose to be the best washing machine on the market. Miele mislead people by staying every Miele washing machine and tumble dryer goes through their intense testing process to ensure they last an equivalent of 20 years'. They claim that they do this by running the 95°C programme on their washing machines for 10,000 hours and opening and closing the door 60,000 times! Trading standards needs to look at this.! Don’t buy Miele and save your money. They are a shadow of their former self. I could have bought 12 average machines with the money I spent and opened up a laundry business !!!

Date of experience: May 01, 2025