I purchased a Miele Duoflex vacuum and to be honest I fell in love with it. I was pretending I was an influencer when I talked about the close-to-$600 vacuum to friends and family. I was using it every other day. And four months after I got it a part broke/melted.It's a plastic part that locks in the brush on the main attachment. The plastic part rotates very rapidly and constantly over a metal part. I am not a product engineer, but this seems like it was doomed to fail. Customer support was useless and wouldn't send me a part. They were robotic and unhelpful saying I need to order the part, get this... over the phone!A plastic part. On a 4 month old vacuum. On the PHONE. For $22.50 plus shipping and tax!Except, get THIS: they don't have the part they told me to call and order. Let alone send me for free. It's a ten cent piece of plastic.And so now I have to drive 30 minutes to a dealer and have it looked at and the warranty reviewed.What a massive pain and as a customer I went from a promoter, big time, very rapidly to a detractor.And now I see they have a 1.6 star review rating here I shouldn't be surprised.
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more