I placed an order for a Miele vacuum cleaner on March 1st, with a promised delivery time of 1–3 days, clearly stated on their official website. It’s now late March, and I’ve been informed that the delivery will only take place in early April—over a month after the purchase.Despite numerous conversations via email, phone, and social media, Miele never updated the advertised delivery time on their website, even though they were fully aware of ongoing delays. I’ve collected screenshots and written confirmations as proof that the company knowingly misled customers.This is not only disappointing from a service standpoint, but also a serious issue of false advertising and breach of trust. I expected better from a premium brand like Miele.I’ve since requested a full refund, including for accessories that were shipped prematurely. I sincerely hope Miele takes responsibility and reconsiders how it communicates with its customers moving forward.
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more